o
oksana_somar

Oksana S

@oksana_somar

Graphic designer

Ukraine
Ukrainian, English
About me
I am a dedicated Graphic Designer driven by the belief that great design is more than just aesthetics. With a professional background, I help brands and individuals translate complex ideas into striking, functional visual identities. While my primary focus and passion lie in the world of Graphic Design, my approach is informed by over four years of experience in Customer Support and 1,5 years in professional teaching. These years were not just "previous jobs"—they were the ultimate training ground for understanding human psychology.... Read more

Skills

o
oksana_somar
Oksana S
Offline • 
Average response time: 1 hour

See my services

Poster Design
I will create posters in different styles
From$10 / projectMore details
Menu Design
I will make a custom menu design
From$35 / projectMore details

Portfolio

Work experience

Customer Support Agent

JatApp

Dec 2024 - Present • 1 yr 5 mos

- Efficiently handling user inquiries in Zendesk (Chat, email) - Monitoring and responding to reviews on the App Store/Google Play Store; - Handling billing inquiries (Cancel/Refund); - Participation in setting up support processes together with the team.

Wix

Customer Care Expert

Wix

Jul 2024 - Nov 2024 • 4 mos

- Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses; - Help them solve problems while exposing additional ways they can achieve their goals and succeed online; - Analyse user behaviour, content suitability and relevance

Customer Support Representative

WOW24/7

Sep 2021 - Jul 2024 • 2 yrs 10 mos

- Order-related issues such as pre- / post-sales support; shipping and tracking; cancellations & returns; payments & refunds; - Usability issues such as problems with log-in, navigation, add /remove features, and modification of notifications; - Troubleshooting: refund issues; debt collection