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$
USD
Racheal O
@olawunmirachel
Executive Virtual Assistant for CEOs, Calendar Management, Admin Support
Nigeria
English, Yoruba
About me
I help founders, CEOs, and growing businesses stay organized through Executive Virtual Assistance. My services include email and calendar management, executive and administrative support, CRM management, scheduling, and operations support. In my most recent role, I reduced an executive's inbox response time from 48 hours to same-day within two weeks. I'm proactive, detail-oriented, and experienced with Google Workspace, Microsoft 365, HubSpot, Shopify, Slack, ClickUp, and other productivity tools. Message me today—I'll help you reclaim hours every week.
Skills
Racheal O
Offline •
Average response time: 1 hour
See my services
General Assistance
I will be your executive virtual assistant for email and calendar management
E-Commerce Store Management
I will manage your shopify customer service and order processing
Portfolio
Work experience
Customer Service Representative
Smile Communications Nigeria • Full-time
Mar 2024 - Jun 2025 • 1 yr 3 mos
Managed high volume inbound calls and messages, maintaining 95% customer satisfaction. Achieved 85% first contact resolution for network, billing, and SIM related issues. Logged 100% of customer interactions accurately in CRM systems. Reduced repeat complaints by 30% through effective issue resolution and follow up. Met 98% SLA compliance while handling technical and service inquiries.
Customer Support Representative
United Bank for Africa • Full-time
Nov 2019 - Nov 2023 • 4 yrs
Handled over 120+ daily customer tickets, achieving a first-contact resolution rate of 93%. Assisted customers with account inquiries and transactions, maintaining 99% processing accuracy. Resolved customer issues within SLA time, achieving 90% resolution rate. Increased product adoption through cross selling, contributing to 15% growth. Maintained 100% accuracy in customer records and documentation
