MICHEAL O

Business Email and IT Support Specialist

Self Employed • Freelance

Aug 2026 - Present • 3 mos

I provide professional business email setup, migration, configuration, and troubleshooting services to help businesses establish reliable, secure, and well-organized email systems. My services cover Google Workspace, G Suite, Microsoft 365, Zoho Mail, Rackspace Email, and cPanel-based email hosting. My areas of expertise include: Business Email Setup: Configuring professional domain-based email accounts, connecting domains, setting up mailboxes and aliases, and configuring DNS records for Google Workspace, Microsoft 365, and Zoho Mail. Email Migration: Assisting with email migrations from Rackspace and cPanel to Microsoft 365 or Zoho Mail, including migration planning, mailbox mapping, data transfer, and post-migration verification. Google Workspace Backup & Archiving: Supporting email exports, backup planning, retention strategies, and compliance archiving arrangements based on business requirements and available platform features. Email Authentication & Deliverability: Troubleshooting MX, SPF, DKIM, and DMARC misconfigurations to help resolve email delivery issues and strengthen domain authentication. Email Administration & Technical Support: Reviewing DNS configurations, investigating email setup errors, testing sending and receiving functionality, and providing clear technical documentation and handover guidance. I focus on understanding each client's requirements, identifying technical issues, applying appropriate configurations, and verifying the results within the agreed project scope. I also prioritize clear communication, responsible handling of account access, data confidentiality, and practical solutions tailored to each business. My goal is to help startups, small businesses, entrepreneurs, and established organizations maintain professional email communication, simplify email administration, and improve the reliability and security of their email infrastructure.