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Oussama M
@oma_king_88
Contact Center CCaaS VoIP Transformation Consultant
Tunisia
Arabic, French, English
About me
I help companies audit, design, and improve contact center, VoIP, IVR, CCaaS, CRM integration, and customer experience projects.
With 15+ years across EMEA, I have led large-scale contact center programs for telecom, banking, insurance, BPO, and essential service environments.
I combine project leadership with technical understanding of SIP, IVR, CTI, WebRTC, HA/DR, and go-live planning.
Message me before ordering so I can scope the work to your platform and business goals.
Skills
Oussama M
Offline •
Average response time: 1 hour
See my services
Project Management
I will audit your contact center, voip, IVR or ccaas platform
