Omar Zaki

@omar_magdy24k
Egypt
English, Arabic
About me
Hi, I’m a Customer Support Specialist and Sales Agent with over a year of experience at Vodafone UK. I handled billing, complaints, and technical support while achieving top performance as a Q1 top achiever. I also have experience in cold calling and appointment setting, with strong skills in communication, upselling, and building customer relationships. I’m reliable, professional, and focused on delivering real results. I’m here to support your business and help you grow.... Read more

Skills

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omar_magdy24k
Omar Zaki
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your expert customer support for your business
From$10 / projectMore details

Work experience

Vodafone_UK

Customer Service Representative | VOIS ( Vodafone UK)

Vodafone UK • Full-time

Jul 2024 - Aug 2025 • 1 yr 1 mo

As part of Vodafone UK’s Billing & Complaints Department, I supported customers both remotely and on-site, handling sensitive issues with professionalism and empathy. My responsibilities included: Assisting customers with billing inquiries, payment issues, and account updates. Managing complaints and escalations, ensuring issues were resolved quickly and effectively. Delivering support across phone, email. Using CRM and ticketing systems to log cases, track progress, and follow up with customers. Maintaining a calm and empathetic approach to turn difficult situations into positive experiences. This role strengthened my skills in customer communication, conflict resolution, and problem-solving, while reinforcing the importance of delivering an exceptional customer experience in both remote and in-office environments.