Peace.Nkem

Operations Support Specialist

Ride with ALM • Freelance

Oct 2025 - May 2026 • 7 mos

-Managed end-to-end project coordination across fleet, finance, and customer service functions, tracking deliverables and resolving cross-functional issues to improve operational issue resolution time by 20%. -Coordinated vehicle delivery and collection logistics across multiple locations, managing scheduling, documentation, and cross-team communication achieving a 95% on-time delivery rate and reducing operational delays by 25%. -Processed 100+ monthly invoices for rentals, damage charges, and ancillary services, achieving 98% billing accuracy and reducing invoice disputes by 25% through timely reconciliation and proactive follow-up -Led collections activity across 80+ outstanding accounts, recovering $10,000+ -monthly in damage claims and overdue balances with a 90% success rate within agreed payment timelines. -Managed 50+ daily customer interactions via Quo (VoIP), phone, and email, resolving complaints and disputes within 24 hours, maintaining a 95% satisfaction rate and reducing repeat complaints by 30%.

Administrative Coordinator

Bambs Property • Full-time

Nov 2023 - Mar 2025 • 1 yr 4 mos

Coordinated administrative operations and project workflows across a remote UK property services business, managing task scheduling, documentation, and stakeholder communications to support smooth service delivery. Improved client satisfaction by 20% through prompt, professional communication across phone, email, and live chat, ensuring all client enquiries and issues were resolved efficiently. Reduced email response time by 30% through structured inbox management and workflow automation, enabling faster resolution of client requests and enquiries. Managed financial administration including monthly invoicing and receipts with 100% accuracy, supporting timely billing cycles and financial reporting. Enhanced issue resolution efficiency by 25% through systematic case escalation, follow-up protocols, and cross-team coordination, minimising client downtime

Key Account Manager / Sales Executive

Express • Full-time

Sep 2022 - Jul 2023 • 10 mos

Managed a portfolio of key client accounts, coordinating project timelines, service delivery milestones, and ongoing stakeholder engagement — growing client retention by 25%. Drove a 40% increase in lead generation by leveraging CRM platforms and business intelligence tools to identify and develop new market opportunities. Delivered segmented email campaigns and targeted outreach strategies, boosting product awareness and conversions by 30%. Collaborated cross-functionally with operations and service teams to address client feedback, reducing customer complaints by 20% and contributing to a 35% market expansion. Elevated post-sales client experience through structured follow-up and account management, resulting in a 15% increase in repeat business revenue.