Omer bin Ishaq

Operations Manager

The Ranking Geeks • Full-time

Nov 2024 - Feb 2026 • 1 yr 3 mos

• Led revenue-generating teams of 40 Sales and 25 Customer Success representatives, driving total company revenue from $116,000 to $175,000 (51% growth) within 14 months through strategic coaching and process optimization • Increased Sales revenue from $30,000 to $45,000 (50% growth) and Customer Success revenue from $86,000 to $130,000 (51% growth) by implementing continuous coaching programs based on QA feedback • Created and launched a new schema markup SKU as a one-time charge, diversifying revenue streams and increasing average deal value • Developed a comprehensive website sales presentation that enabled reps to sell websites at higher price points, improving overall sales margins • Conducted real-time call coaching, observing rep-customer interactions and providing immediate feedback on word choice and response strategies to improve retention and upsell effectiveness • Bridged communication gaps between sales, customer success, and delivery teams (SEO, PPC, content, design, development) to ensure smooth campaign execution and client satisfaction

Operations Manager

My AIO • Full-time

Jul 2019 - Nov 2024 • 5 yrs 4 mos

• Spearheaded operations during startup phase through hyper-growth, contributing to company revenue expansion from $24,000 to $330,000 (1,275% growth) upon departure • Managed 11 departments with 400+ employees, providing strategic oversight to department managers and ensuring alignment with organizational goals • Built operational infrastructure from ground up, personally handling HR, Training & Development, and Quality Assurance functions before scaling them into full-fledged teams • Grew and led high-performance teams: expanded QA from solo contributor to 25 members, HR from solo to 5 members, and Training & Development from solo to 2 members • Improved Quality Assurance scores by 20 percentage points (from 60% to 80%) through rigorous call monitoring, feedback loops, and representative coaching • Drove consistent monthly overachievement of targets, with Sales consistently delivering $130K-$150K and Customer Success delivering $200K+ through retention and upsells • Managed full recruitment lifecycle during startup phase, personally hiring hundreds of employees and establishing training protocols • Oversaw New Hire Trainings and Product-Specific Trainings, gauging performance and finalizing recruitment decisions • Monitored real-time performance metrics, implemented strategic changes, and maintained team morale to achieve and exceed targets

Continuing Education Trainer

Digital Globe Services • Full-time

Oct 2016 - Nov 2018 • 2 yrs 1 mo

• Delivered training and coaching sessions to 750+ sales representatives across 24/7 operations, coordinating with a 15-member training team to ensure complete coverage • Developed and implemented motivational coaching sessions that increased overall sales close rates by 7% • Collaborated with content development team to establish training objectives, familiarize with content, and create comprehensive training plans • Managed training logistics including scheduling, participant tracking, pre/post-training performance measurement, and feedback collection • Conducted calibration sessions with internal and external stakeholders to establish learning objectives and action items • Compiled, managed, and recorded training calendars, ensuring timely delivery of all training modules