o
omi_slavov

Tihomir S

@omi_slavov

Customer Operations and Compliance Specialist

Bulgaria
Bulgarian, English, Dutch
About me
I am a Customer Operations and Compliance professional with over 6 years of experience in multilingual international environments. I specialize in Customer Support, Escalation Management, Quality Assurance, and Enhanced Due Diligence (EDD). I am fluent in English and Dutch with a proven ability to investigate complex cases and improve operational processes.... Read more

Skills

o
omi_slavov
Tihomir S
Offline • 

See my services

Software Testing
I will evaluate your ai response output
From$10 / projectMore details
Customer Support
I will provide customer support services
From$15 / projectMore details

Work experience

Sutherland

Software Applications Specialist

Sutherland • Full-time

Mar 2022 - Present • 4 yrs 8 mos

Managed complex customer cases and operational inquiries in a multilingual environment. Resolved high-priority escalations while maintaining customer satisfaction and SLA compliance. Supported quality assurance initiatives through case reviews and performance monitoring. Supported QA activities for an AI translation tool, identifying defects and validating content. Assisted on-boarding and training new employees on processes and systems.

Accenture

Insurance Policy Administrator

Accenture • Full-time

Jan 2021 - Jan 2022 • 1 yr

Administered insurance products offered by the company. Performed various service duties for customers and updated current and new policies to customers. Ensured accurate data management and policy maintenance within the insurance sector.