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Onalee Grey
@onalee_grey
Claims Adjuster
United States
English
About me
I’m a property claims adjuster with almost ten years of experience helping homeowners and renters navigate water losses, theft, vandalism, and small fire claims. I’m Xactimate and HAAG certified and currently work as a staff adjuster, where I continue to sharpen my skills and expand my knowledge. I’m also working toward my Associate in Claims (AIC) designation and a Property Technical Certificate through The Institutes.
I enjoy solving challenges, collaborating with others, and helping people truly understand their policies, claims, and estimates. Insurance doesn’t have to feel overwhelming.
Skills
Onalee Grey
Offline •
See my services
Project Management
I will review and help manage your property insurance claim
Insurance Advisory
I will help you with your property insurance claim
Portfolio
Work experience
Property Adjuster
USAA • Full-time
Jul 2025 - Jun 2026 • 11 mos
• Manage residential property claims from first notice of loss through resolution, evaluating damages, interpreting policy coverage, and determining accurate settlements. • Prepare and review Xactimate estimates while ensuring compliance with carrier guidelines and regulatory requirements. • Partner with policyholders, contractors, mitigation vendors, and other third-party vendors to resolve claims. • Maintain comprehensive claim documentation supporting timely claim resolution.
Sr. Property Adjuster
Solutions • Full-time
Jul 2018 - Jul 2025 • 7 yrs
Career Progression: QA Reviewer → QA Auditor → Property Adjuster → Senior Property Adjuster → Operations Support & Training • Reviewed property estimates for multiple insurance carriers and developed a standardized QA scoring methodology. • Handled catastrophe property claims for USAA operations while ensuring accurate coverage analysis and estimate quality. • Designed and delivered advanced training covering claims handling, software navigation, supplements, and construction fundamentals. • Supported Claims Directors through process improvement initiatives and operational training. • Led Quality Assurance, adjuster development, escalations, and special operational projects. • Onboarded adjusters, managed software access, and resolved IT issues.
2 Reviews
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Rating Breakdown
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1-2 out of 2 Reviews
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heatheronalee
United States
This came a lot faster than expected. Its helps understand my coverage.
$50
Price
1 day
Duration
Helpful?
chels_e_alvarez
United States
I absolutely cannot recommend Onalee enough!! Not only was the process absolutely seamless due to her phenomenal communication skills, but she truly took the time to listen to my needs and it showed in her work. Her attention to detail and extensive level of knowledge and expertise shone through in every aspect.
$50
Price
1 day
Duration
Helpful?
