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Alex
@oneaalex
Romania
English, French, Romanian
About me
5 years of BPO customer support for big names, such as JD Sports and Vodafone.
5 years o customer service experience in physical stores for Massimo Dutti in Dubai, UAE, Seacret Italia in Milano. Also worked as a Real Estate Senior Broker in Bucharest, Romania.
Customer Analyst/ Supervisor/ Team Manager/ Trainer/ Senior Team Leader
Skills
Alex
Offline •
See my services
Customer Support
I will provide senior cx manager services
Planning & Setup
I will create professional sop for your cx team
Work experience
Team Lead with French/ English - Trust and Safety
Genpact
Jan 2025 - Jan 2026 • 1 yr
Trust and Safey Team Leader with French and English.
Team Manager - FR/ ENG Customer Support
Cognizant
Jan 2024 - Jan 2025 • 1 yr
Manager of the French Cluster for a Fintech worldwide B2B client.
Team Leader Customer Support with French/ English
Tech Mahindra
Nov 2023 - Dec 2024 • 1 yr 1 mo
Team Leader for the French market - customer support
13 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 13 Reviews
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Most relevant
natulimmovimien
Repeat Client
Spain
Alex é molto professionale . La sua attenzione al cliente è impressionante, rispondendo prontamente e superando le aspettative. Altamente consigliato per risultati di alta qualità e una collaborazione senza problemi.
Helpful?
natulimmovimien
Repeat Client
Spain
Helpful?
natulimmovimien
Repeat Client
Spain
È stato un piacere assoluto lavorare con Alex nel contesto del customer support. La sua competenza, risposte tempestive e attenzione ai dettagli hanno reso l'intero processo incredibilmente agevole. Alex ha dimostrato una padronanza del settore e una capacità di risolvere le sfide con grande professionalità....
Helpful?
alex_kronvision
Repeat Client
Romania
Alex is very thorough and reliable. He follows our instructions to the letter but also provides valuable insight to improve our procedures. We're very happy he is part of our team.
Helpful?
senthsen
Repeat Client
Sweden
Helpful?
