Opalios

accommodation supervisor

Hospitality Labs • Full-time

Jul 2023 - Present • 3 yrs 1 mo

Conducted regular inspections to ensure rooms and facilities met brand, hygiene, and cleanliness standards. Arranged rooms for new arrivals, including welcome kits, accommodation documents, airport welcome boards, and key handovers. Led regular training sessions for housekeeping staff on updated cleaning techniques, hygiene, and quality procedures, customer service standards. Managed staff schedules and duty allocation to ensure smooth operations. Supervised housekeeping staff and daily room cleaning operations. Coordinated housekeeping activities with other departments to optimize workflow. Ensured linen, towels, and cleaning supplies were properly stocked; assisted in ordering and receiving supplies. Monitored proper and safe use of cleaning equipment by staff. Responded to guest complaints and ensured quick resolution Report maintenance issues to the maintenance department and follow up. Maintained accurate lost and found procedures according to company policy.