John N

Chief Operating Officer

Jun 2023 - Present • 2 yrs 11 mos

As Chief Operating Officer for a rapidly growing luxury short-term rental and hospitality management company in British Columbia, Canada, I oversee day-to-day operations, systems development, employee coordination, internal strategy, vendor coordination, and operational scaling across a portfolio of high-performing vacation properties. My role combines operations management, technology integration, customer service leadership, and strategic process optimization to create efficient, scalable business systems with an emphasis on innovative premium guest experiences. Short term rental STR operations include AirBnB, VRBO, etc. My experience includes overseeing thousands of annual guest stays, coordinating multiple vendors and contractors, managing operational logistics, resolving guest escalations, improving review performance, and optimizing internal processes to improve efficiency and profitability. I also play a key role in business strategy, brand development, technology implementation, direct booking initiatives, and operational decision-making. In addition to operations leadership, I specialize in professional communication, workflow design, hospitality systems, inventory coordination, and business process optimization. I have experience creating scalable SOPs, managing dynamic scheduling systems, improving service consistency, and implementing operational structures designed to support long-term growth.

Founder, HELIX Intelligence Systems

Mar 2022 - Present • 4 yrs 2 mos

Management of AI Integrations, Software development and risk management services. Airtable, Zapier AI, Make AI, Web design, lean systems and processes, Slack workflows, etc. HELIX serves a variety of AI integration needs for clients across many industries

STR Management B.C

Feb 2021 - Present • 5 yrs 3 mos

AirBnB Short Term rental management, compliance, coordination and client acquisition