o
oppytech2

Thompson

@oppytech2

AI Automation Developer, Reliable Workflows and Integrations

United States
English, Spanish, French, German
About me
Most automation problems start with a process that is slow, repetitive or easy to get wrong. I help businesses turn those processes into reliable systems. I build AI agents and workflows for lead qualification, appointment booking, customer support, CRM updates, data handling and follow-up. My background is in full-stack development, so I can also handle APIs, webhooks and custom backend work. I begin by understanding how your process works, then I build, test and document the solution clearly. If you have a manual task or an unreliable workflow, tell me what you want to improve.... Read more

Skills

o
oppytech2
Thompson
Offline • 
Average response time: 1 hour

See my services

AI Strategy
I will provide practical ai consulting for your business automation
From$50 / projectMore details
Automations & Agents
I will build vapi ai voice agent, n8n workflow automation, zapier and gohighlevel flows
From$85 / projectMore details

Portfolio

Work experience

Salesforce

Automation Architect

Salesforce

Aug 2020 - Nov 2023 • 3 yrs 3 mos

Designed and implemented complex, end-to-end automation systems for enterprise clients, integrating Salesforce with over 50 external platforms (e.g., HubSpot, Shopify, Stripe) using n8n, MuleSoft, and REST APIs. Built AI-powered lead scoring and routing engines using Salesforce Einstein and custom Python models, improving sales conversion rates by 25%. Architected a real-time data synchronization pipeline between Salesforce and a client's data warehouse, ensuring data consistency and enabling advanced analytics.

Shopify

Tech Lead, AI Automation

Shopify • Full-time

Jun 2018 - Jul 2019 • 1 yr 1 mo

Spearheaded AI-driven automation for merchant onboarding, fraud detection triage, and support ticket routing. Built a real-time orchestration layer using n8n and AWS Lambda connecting Salesforce, Zendesk, and internal databases—processing 10,000+ daily events with sub-second latency. Designed a Claude-powered recommendation engine that reduced manual merchant verification by 62%. Developed custom React dashboards for internal ops teams to monitor workflows and track SLA adherence. Refactored legacy PHP monoliths into event-driven microservices (Node.js, Python) on AWS ECS.

Amazon

AI/ML Solutions Architect

Amazon • Full-time

Mar 2016 - May 2018 • 2 yrs 2 mos

Architected and delivered end-to-end machine learning and automation solutions for clients across retail, logistics, and media. Built custom lead scoring and churn prediction models using Amazon SageMaker, integrating them directly into client CRM pipelines. Designed serverless automation architectures using AWS Lambda, API Gateway, and Step Functions. Led workshops on AI adoption, helping non-technical stakeholders identify high-ROI automation opportunities within their organizations.