I will provide email support for your business

I will provide friendly and professional customer centric email support for your product or service based business.

I have worked in the customer service industry and as a virtual admin assistant for over 5 years.

I can help you with:

General queries (For example: Sizing, refunds, cancellations, tracking)

Minor Technical support

E-commerce Businesses (for example: Shopify, Etsy shops, Amazon sellers)

Client based businesses (Cleaning business, therapist, makeup artist etc)

Translations from any language can be completed using deepl.com

Responses to emails within 12 hours

Social Media replies to DM's and comments (Facebook, Instagram, Twitter)

Clear communication and updates on customer's feedback to help you address issues as they occur and ensure customer/client satisfaction.

I am proficient with various CRM systems including HubSpot and Zendesk and I am a certified agent through Gorgias Academy.

Time tracking is provided using Toggl so you will always know how long your project took to complete.

Additionally I'm available for customized requests tailored just for your business needs. Please reach out before placing an order to ensure we make a great fit!