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Ordell M
@ordellmorris
IT Support Specialist and CompTIA Certified Technician
United States
English
About me
I am a CompTIA A+ Certified IT Support Specialist with 5+ years of experience in hardware repair and technical support.
My Expertise:
Hardware: Professional SSD/RAM upgrades and screen repairs.
Systems: Expert in Windows 10/11, data recovery, and OS optimization.
Troubleshooting: Advanced malware removal, password recovery, and deep system diagnostics.
Enterprise: Proficient in Microsoft 365, Azure AD, and networking.
I provide fast, reliable solutions to boost PC performance. Let’s get your tech fixed!
Skills
Ordell M
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide expert hardware repair and system optimization
Technical Support
I will perform data recovery from damaged hard drives or ssds
Portfolio
Work experience
IT Service Desk Analyst
Cell-Tech • Full-time
Mar 2025 - Present • 1 yr 2 mos
Provide tier-1 technical support across multi-location environments. Specialize in comprehensive break-fix solutions, hardware upgrades, and component replacements for desktops and laptops. Manage Windows OS infrastructure, Active Directory/Azure AD, and Microsoft 365 environments while ensuring seamless hardware and software integration and minimal user downtime.
Technical Support Specialist
HCL Tech • Freelance
Jun 2024 - Feb 2025 • 8 mos
Delivered enterprise-level technical support focusing on endpoint device maintenance and network troubleshooting. Executed routine hardware replacements, on-site break-fix repairs, and system updates to maintain operational continuity. Administered Azure AD, MFA configurations, and Microsoft 365 applications for both remote and on-site users.
Help Desk Technician
Freelance / SMB Clients • Freelance
Jan 2017 - May 2024 • 7 yrs 4 mos
Served as the primary IT resource for small businesses, providing end-to-end IT support. Managed complete hardware lifecycles, including custom hardware upgrades, peripheral setups, and advanced break-fix repairs. Configured networks, managed user access, and trained staff on IT best practices to reduce recurring technical issues.
1 Reviews
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Rating Breakdown
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1-1 out of 1 Reviews
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rayereynolds
United States
Odell was very professional. His knowledge in his field is exceptional and his communication was prompt, polite, and very pleasant. I highly recommend him.
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