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orpitramaghosh

Orpitrama Ghosh

@orpitramaghosh

Spiritual Content Writer, Tarot Reader

India
English, Hindi, Bengali
About me
Spiritual practitioner and communication professional with nearly two decades of corporate experience at American Express, British Airways, Barclays, and Genpact. Process Trainer at Ienergizer 2019–2023. Online Tarot Reader at AstroTalk. TTT Certified with expertise in curriculum development and virtual training. Six years of Tarot practice combined with Vedic astrology study. I write spiritual content that is grounded and real. I offer Tarot readings that are honest and practically useful. Both worlds. One person.... Read more

Skills

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orpitramaghosh
Orpitrama Ghosh
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Articles & Blog Posts
I will write soulful and spiritual contents
From$10 / projectMore details

Portfolio

Work experience

British_Airways

Ticketing & Reservations

British Airways • Full-time

Jan 2018 - Sep 2018 • 8 mos

British Airways, Gurugram — Ticketing & Reservations Associate | 2018 (6 months) Handled ticket amendments and modifications for frequent flyer customers using the Amadeus GDS platform. Managed booking changes, points redemption requests, and ensured accurate processing of high-value customer reservations in a fast-paced aviation environment.

American_Express

Quality Analyst

American Express • Full-time

Mar 2012 - Mar 2017 • 5 yrs

American Express, Gurugram — Sr. Business Analyst | March 2012 – March 2017 Part of the Internal Control and Manual Letter Team for the US New Accounts market. Solely managed the CM Set-up process, analysed system failures on card dispatch, and resolved escalated applications with direct customer communication. Handled Balance Transfer and Line Increase requests, created and QC'd all letter types including Executive Complaints, and maintained a strict 30-day TAT for customer correspondence. Validated 4506T forms with IRS verification and played a key role in the GCAP migration project. Progressed through multiple roles — Sr. New Accounts Analyst, Master New Accounts Analyst, Lead New Accounts Analyst — before reaching Sr. Business Analyst level. Achievements: Outbound Customer Excellence Award OJT. Customer Excellence Award Q2 2013 and Q1 2014.

Genpact

Accounts Payable

Genpact • Full-time

Nov 2005 - Oct 2007 • 1 yr 11 mos

Genpact — Senior Accounts Receivable | Nov 2005 – Oct 2007 Managed B2B collections for a US-based GE company handling modular building leasing. Responsible for contacting US clients via phone, email, and fax to resolve past-due invoices, dispute identification, and account research. Led weekly performance reporting for the team covering call volumes, contact rates, and delinquency movements. Mentored new joiners regularly and maintained team hygiene through Aux and LILO reporting. Achievements: Collector of the Day for highest credit card payments. Call Star recognition for call quality.