Chinonso

CRM & Automation Integration Engineer

Neva sales and Deliver • Full-time

Sep 2025 - Nov 2025 • 2 mos

Designed and implemented a lead synchronization automation between GoHighLevel and Make.com for a marketing agency to streamline pipeline data flow and eliminate manual reporting. l setup GoHighLevel pipeline structure, contact board, and workflow trigger to send lead data via webhook whenever a deal moved to a designated stage. Built a custom webhook scenario in Make.com with a router that directed data into two automated paths: one creating new records in Google Sheets and sending confirmation emails via Gmail, and the other updating existing records while triggering internal notifications. This integration eliminated duplicate entries, reduced manual data handling, ensured accurate real-time reporting, and improved operational communication between sales and operations teams.

Zapier Automation & CRM Implementation Specialist

bright tech Marketing & Events Agency

Aug 2025 - Oct 2025 • 2 mos

Designed an automated lead processing system for a marketing and events agency using Google Forms, Zapier, Airtable, and Gmail to eliminate manual data handling and improve accuracy. l Built a Zapier workflow triggered by new Google Form submissions that automatically created structured CRM records in a customized Airtable database. Implemented multiple Formatter steps to standardize text inputs and ensure consistent date and time formatting, followed by a conditional Filter step to control when notifications were sent. Configured dynamic Gmail alerts based on processed data, ensuring the team only received relevant and properly formatted submissions. The solution improved data reliability, reduced administrative workload, and streamlined internal communication.

CRM & Workflow Automation Specialist

Confidential Marketing Agency • Freelance

Sep 2025 - Sep 2025 • 0 mos

I built and implemented a structured CRM system in Monday.com for a marketing agency transitioning from spreadsheets to a centralized workflow platform. Built a clean pipeline board with defined deal stages, contact management, deal value tracking, and integrated task monitoring to eliminate missed follow-ups. l Configured automated workflows to assign team members upon new lead entry, trigger deadline reminders, and notify managers when deals progressed between stages. The implementation provided full pipeline visibility, reduced manual administrative work, improved internal accountability, and significantly increased response time to incoming leads.