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ozzushaikh10

Osama A

@ozzushaikh10

Customer Support Trainer And Mentor

Pakistan
English, Urdu
About me
I am a Customer Support Specialist and Training Executive, with a lot of experience. My goal is to help businesses based in the United States improve how well they keep their customers. I have a history of solving 95% of problems during the contact. I also have a history of lowering the handling time by 15%. I know what it takes to create and keep a support team. I design training programs. I write scripts that help calm customers. I give companies the tools and materials they need to deal with problems improve quality assessments and make customers happier.... Read more

Skills

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ozzushaikh10
Osama A
Offline • 
Average response time: 1 hour

See my services

Customer Engagement Strategy
I will provide a comprehensive customer service defusing script playbook
From$10 / projectMore details
Stress Management
I will be your personal life coach for stress management and burnout
From$15 / projectMore details

Portfolio

Work experience

ibex

ibex

Full-time • 3 yrs 5 mos

Training & Development Executive

Aug 2025 - Oct 2026 • 1 yr 2 mos

Designed and implemented comprehensive training curricula and onboarding programs for diverse teams, boosting overall employee skills by 30% Delivered engaging training sessions to over 100 participants via in-person, virtual, and e-learning formats, achieving a 95% satisfaction rating. Spearheaded leadership development programs for 50+ managers, enhancing communication and decision making skills, resulting in a 20% increase in team performance. Administered the Learning Management System (LMS) for 500+ users, resolving 95% of technical issues within 24 hours.

Audit Executive

Jul 2024 - Aug 2025 • 1 yr 1 mo

Spearheaded 15+ comprehensive audits to enhance financial integrity and compliance, achieving a 30% improvement in process efficiencies. Executed rigorous risk assessments, identifying six key vulnerabilities and deploying strategies that reduced potential risks by 30%. Cultivated high-performing audit teams and collaborated with 5+ external auditors, achieving a 20% reduction in audit completion time.

On call Customer Service Supervisor

May 2023 - Jul 2024 • 1 yr 2 mos

Resolved 50+ escalated customer complaints monthly, successfully de-escalating 95% of frustrations and enhancing satisfaction rates by 20%