I will provide a comprehensive customer service defusing script playbook

Are customers ruining your teams metrics and increasing your Average Handling Time (AHT)?

With than ten years of experience across sales, support and client services I have overseen stressful customer environments and led high performance teams. During my time as a Customer Service Supervisor I resolved than fifty escalated customer complaints each month. I successfully deescalated percent of frustrations and increased satisfaction rates by twenty percent. I also cut Average Handling Time (AHT) by fifteen percent by tracking benchmarking performance and analyzing talk hold and aftercall work times.

Of spending hours writing your own responses or training materials from scratch you can download my battletested templates instantly.

What you will receive:

Basic Tier: 10 email templates designed for fast dispute resolution, transparent communication and achieving first call resolution.

Standard Tier: The 10 email templates plus a comprehensive phone script playbook focused on deescalating frustrations and retaining customers.

Premium Tier: Everything above plus the exact QA Audit Rubric and performance benchmarking guidelines I used to evaluate talk. Aftercall work times.