P.Farris
Spreedheets, Writing and Design
Skills

See my services


Portfolio
Work experience
NTT DATA – Cedar Sainai, Huntington Health, and Marina Del Ray Hospital - Remote
NTT DATA • Full-time
Apr 2023 - Apr 2026 • 3 yrs
Primary Responsibilities: ● Sustain IT operations by providing services to users over phone, email, and chat ● Documented issues and researched and presented solutions to customer issues, while also reviewing and processing documents. ● Accepted calls to provide troubleshooting and solving customer issues in a timely manner by listening to and understanding customer needs. ● Provided help with account and technical issues, escalating issues when needed ● Supported hospital operations in a timely, result-oriented manner. ● Diagnosed, prioritized, and utilized troubleshooting methods and problem-solving skills.