p
pablo_monteci

Pablo M.

@pablo_monteci

Storage System Admin

Mexico
English, Spanish
About me
Production Support / Systems Engineer with over 3 years of experience supporting mission-critical systems in production environments. Strong background in incident management, troubleshooting, and automation using Linux, Bash, and Python. Hands-on experience monitoring cloud-based platforms (AWS/Azure), resolving L1/L2 incidents within SLA, and collaborating with cross-functional teams to ensure system stability and data availability. Adept at analyzing logs, automating operational tasks, and continuously improving support processes.... Read more

Skills

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pablo_monteci
Pablo M.
Offline • 

See my services

Server Administration
I will fix your linux server issues
From$15 / projectMore details
Server Administration
I will install docker on your vps
From$15 / projectMore details

Work experience

Tata_Consultancy Services

Storage System Admin

Tata Consultancy Services • Full-time

Dec 2022 - Present • 3 yrs 5 mos

• Reduced server downtime by 40% by implementing proactive monitoring and automation scripts. • Migrated 100+ users to a new domain with zero disruption to daily operations. • Resolved 95% of help desk tickets within SLA across hardware, software, and network issues. • Trained 5 junior technicians, improving team efficiency and reducing escalations. • Supported production workflows involving automated data processing, system monitoring, and incident resolution, ensuring high availability of critical services. • Analyzed logs and metrics to troubleshoot recurring production issues, reducing incident recurrence through automation and proactive monitoring. • Collaborated with cross-functional teams to resolve L1/L2 incidents within SLA, documenting root causes and resolution steps for future reference.