Pablo R

@pablo_rama

Customer Support Specialist

Uruguay
Spanish, English, Portuguese
About me
I am a customer-focused remote professional with over 15 years of experience in customer support, QA, technical support, and operations. I am fluent in Spanish, English, and Portuguese, with strong communication and problem-solving skills developed by supporting international clients in fast-paced environments.... Read more

Skills

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pablo_rama
Pablo R
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide multilingual customer support and QA services
From$10 / projectMore details

Work experience

Freelancer.com

Multilingual Customer Support & QA Specialist

Freelancer.com • Freelance

May 2014 - Present • 12 yrs 2 mos

Multilingual Customer Support and Quality Assurance Specialist with over 12 years of experience supporting customers and business operations in remote and customer-facing environments. Throughout my career, I have: * Provided customer support via email, chat, and phone in English, Spanish, and Portuguese. * Performed quality assurance reviews by auditing customer interactions and ensuring compliance with company standards. * Managed CRM records, documented cases, and maintained accurate customer data. * Assisted with content moderation and administrative support tasks. * Identified process improvements that enhanced service quality and operational efficiency. * Consistently maintained high standards for accuracy, professionalism, and customer satisfaction while working in fast-paced environments. I am passionate about delivering reliable support, clear communication, and high-quality results for every client.