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Fiverr Pro
English
$
USD
I will provide multilingual customer support and QA services
About this Gig
I provide professional customer support and Quality Assurance (QA) services for businesses looking to improve customer experience. I review calls, chats, and emails, evaluate interactions using QA standards, identify areas for improvement, and deliver clear, actionable feedback with detailed reports to help enhance service quality and team performance.
Service type:
Technical support
Language:
English
•
Portuguese
•
Spanish
Timezone:
24/7
Support software:
Zoho Desk
•
Zendesk
•
Salesforce
Knowledge base software:
Document 360
•
Freshdesk
•
Zoho
FAQ
What types of interactions can you review?
I can review customer calls, live chats, emails, support tickets, and social media conversations.
What will I receive after the review?
You'll receive a QA report with scores, observations, strengths, and actionable recommendations for improvement.
Can you use my company's QA scorecard?
Yes. If you have an existing QA scorecard or evaluation criteria, I'll use it. Otherwise, I can apply standard QA best practices.
Is my data confidential?
Absolutely. All information and customer interactions are treated as strictly confidential.
Do you provide ongoing QA support?
Yes. I can provide recurring reviews and quality monitoring for your support team through custom orders.
