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Cloud AI Solutions Architect
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Support Engineer
Elastic • Full-time
May 2021 - Present • 5 yrs 3 mos
Providing technical support and expertise for the Elastic Stack (Elasticsearch, Logstash, Kibana). Assisting enterprise customers with complex distributed systems issues, performance tuning, and troubleshooting stateful workloads in cloud and containerized environments.
Technical Support Analyst
Oracle • Full-time
Feb 2011 - Mar 2017 • 6 yrs 1 mo
Managed and delivered bilingual remote support for hardware and software incidents in disk arrays. Served as Cluster Technical Coordinator, managing global team workloads and maintaining high satisfaction standards for clients across the US, Europe, and India.