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Fiverr Pro
English
$
USD
I will be your application support engineer remote or onsite
About this Gig
I Will Provide Remote or Onsite Application Support Anywhere in the EU
Are your business applications running into issues?
Do you need a dedicated Application Support Engineer to ensure smooth, secure, and uninterrupted performance either remotely or onsite within the EU?
I provide professional application support services tailored to your needs, whether its a one-time incident, a scheduled upgrade, or ongoing technical assistance.
Remote & Onsite Support
Application installation and configuration
L1 / L2 / L3 issue diagnosis and resolution
User and access rights management
Ticketing and documentation (Jira, ServiceNow, etc.)
Monitoring & reporting (performance, uptime, system logs)
Patch deployment, updates, and testing
Incident, Change, and Problem Management (based on ITIL)
Tools & Platforms I Work With:
- Microsoft 365 | Azure | Exchange | SharePoint
- Windows | Linux | macOS
- Active Directory | SCCM | Citrix | VMware
- ERP, CRM, and custom enterprise applications
- ServiceNow | Jira | BMC Remedy
️ Note:
️ *Please message me before placing your order so I can understand your environment, propose the best approach, and confirm travel availability if needed.
Device:
Desktop
•
Laptop
•
Server
•
Mobile
•
Tablet
Operating system:
Windows
•
Linux
•
Unix
•
IOS
•
Android
FAQ
What do you need from me to get started?
Before starting, I’ll need a brief description of your issue or project, the application(s) involved, access credentials (if remote), and preferred tools for communication (Teams, Zoom, AnyDesk, etc.). For onsite support, I’ll confirm the address and schedule in advance.
Can you support both Windows and macOS environments?
Yes. I am experienced with Windows, macOS, and Linux environments, as well as virtual platforms like Citrix and VMware.
Are you available for emergency or after-hours support?
Absolutely. I can provide urgent or after-hours support based on availability. Please message me first for confirmation and custom pricing if required.
Do you offer long-term or monthly support contracts?
Yes. I’m available for recurring or monthly support for teams or businesses. Just contact me to discuss a tailored plan based on your environment and requirements.
How do you handle data privacy and security?
I strictly follow GDPR and IT security best practices. All remote sessions are encrypted via trusted tools, and no personal or company data is stored without your written consent.
Can you provide onsite support in any EU country?
Yes. I hold an EU passport and can travel within the EU. Travel costs are not included in the Premium package, or we can agree on custom pricing depending on location.
How do you handle support for new or unfamiliar applications?
When supporting a new application, I follow a structured process: Initial Briefing: I gather documentation, error logs, and access details. Analysis: I review the system architecture and dependencies. Testing/Simulation: I replicate the issue or setup in a test environment (if needed).
