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Fiverr Pro
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$
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Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
United Kingdom
English
About me
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Skills
Francis A
Offline •
See my services
Technical Writing
I will build your zendesk or freshdesk knowledge base
Work experience
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 1 mo
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 193 Reviews
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Most relevant
alyssawesthoek
Netherlands
Order Canceled
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
$100-$200
Price
4 weeks
Duration
Helpful?
jdow357xx
United States
This seller did a very good job creating a FAQ for my App
$50-$100
Price
8 days
Duration
Helpful?
tatevabramyan
United States
Good communication, fast delivery
Up to $50
Price
4 days
Duration
Helpful?
thewebjoe
Repeat Client
Nigeria
Good job. Will probably use again.
Up to $50
Price
5 days
Duration
Helpful?
thewebjoe
Repeat Client
Nigeria
Did a good job!
$100-$200
Price
12 days
Duration
Seller's Response
Helpful?
