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Fiverr Pro
English
$
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Francis A
@palmagolden
FAQ, Knowledge Base and Help Center Specialist
United Kingdom
English
About me
I write high-converting FAQ pages, knowledge base articles, and help center guides that deflect tickets. Beyond writing, I also save you the technical headache of publishing your content. I am fully experienced in setting up, structuring, and formatting documentation directly inside your software backend.
Platforms I write and set up content for:
• Help Desks: Zendesk, Freshdesk, Intercom, Help Scout
• Web & E-com: Shopify, WordPress, Wix, Notion
Whether you need text written or a full system setup, I’ve got you covered. Message me to get started!
Skills
Francis A
Offline •
Average response time: 2 hours
See my services
Technical Writing
I will write your faq, build zendesk knowledge base
Technical Writing
I will write knowledge base articles, faqs, and sops
Work experience
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 3 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 193 Reviews
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Most relevant
alyssawesthoek
Netherlands
Order Canceled
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
$200-$400
Price
4 weeks
Duration
Helpful?
jdow357xx
United States
This seller did a very good job creating a FAQ for my App
$50-$100
Price
8 days
Duration
Helpful?
tatevabramyan
United States
Good communication, fast delivery
$50
Price
4 days
Duration
Helpful?
thewebjoe
Nigeria
Ongoing collaboration
Good job. Will probably use again.
$50
Price
5 days
Duration
Helpful?
thewebjoe
Nigeria
Ongoing collaboration
Did a good job!
$100-$200
Price
12 days
Duration
Seller's Response
Helpful?
