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Pankajkumar G
@pankajgupta1394
Senior Process Customer Experience Manager
India
English, Hindi
About me
I am a Senior Process & Customer Experience Manager with 8+ years of banking experience. I specialize in architecting AI-powered CRM systems and redesigning agent interfaces to improve efficiency. My expertise spans contact centre operations, digital transformation, and regulatory compliance, driven by a commitment to technology-led service excellence.
Skills
Pankajkumar G
Offline •
Average response time: 1 hour
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Planning & Setup
I will create persona based customer service, boost revenue and cost reduction projet
