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$
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Paola Moreno
@paola_moreno_t
Medical Virtual Assistant
Dominican Republic
English, Spanish
About me
I am a bilingual healthcare operations professional with extensive experience supporting U.S. healthcare organizations in medical billing, insurance operations, and patient data management. I possess deep knowledge of Medicare regulations, HIPAA standards, and EHR systems like Kareo and NextGen. I combine my medical administrative expertise with data analysis skills in Power BI and SQL to deliver accuracy and efficiency in remote environments.
Skills
Paola Moreno
Offline •
Average response time: 1 hour
See my services
General Assistance
I will do patient care coordination
Work experience
Administrative Assistant
Food and Agriculture Organization of the United Nations • Full-time
Dec 2024 - Dec 2025 • 1 yr
Analyze and present weekly reports summarizing the results of field inspections conducted by veterinary teams in pig farms. Ensure that data collected through the Biosecurity Standard Checklist accurately reflects each farm’s biosecurity level and compliance status. Record, organize, and summarize additional program activities such as donations, training sessions, and field interventions carried out by the technical teams. Support data management and documentation to strengthen the monitoring and evaluation framework of the national ASF response.
Insurance Patient Coordinator
Teleperformance • Full-time
Sep 2019 - Apr 2024 • 4 yrs 7 mos
Delivered HIPAA-compliant customer service support to U.S. healthcare members, providing guidance across medical insurance, Medicare plans, and prescription benefit processes in a high-volume contact center environment. Core Responsibilities & Skills: Administered AARP health plans for senior members, including Medicare and Medicaid benefits coordination. Resolved complex prescription drug benefit issues, including coverage denials, prior coordination of benefits, Medicare late enrollment penalties, and Medicare Part D billing stages. Managed high-volume inbound and outbound calls related to healthcare coverage, eligibility verification, medical claims, and patient inquiries.
