Paschal O

DevOps Engineer

Upwork • Freelance

Apr 2022 - Present • 4 yrs 1 mo

- Build and Maintain Websites. - Monitor automated build and continuous software integration process to drive build/release failure resolution. - Write code and support architecture in high-throughput systems. - Build automation tools and applications to deploy next-generation platforms. Implemented best practices to protect data and assets. - Write code and develop tools and integrations to meet cross-platform user needs.

M365 Technical Support Engineer

TekKnowledge • Full-time

Oct 2021 - Apr 2023 • 1 yr 6 mos

- Supported everything related to the Office 365 suite for enterprise users. - Acted as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management. - Collaborate with domain experts (SME's) and escalation managers when additional support is needed.

Technical Suppoer Engineer

AndTrac • Full-time

Jun 2020 - Oct 2021 • 1 yr 4 mos

- Ensure effective compliance of operations-related activities with the company standards and procedures. - Interface between customers and back-end developers to develop corrective actions to solve customer-related issues and complaints. - Support the start-up and integration of new operations and business projects. - Provide engineering support to the operations team in achieving business goals. - Participate in the development and maintenance of operational standards and procedures. Key Achievement - Promoted a reduction in outsourcing costs by managing digital platforms and increasing the company's online presence.