p
pasona10

Pason W

@pasona10

Zendesk Automation Specialist

United States
English, Italian
About me
I’m a Zendesk Automation Expert helping businesses improve customer support with smart, reliable workflows. I specialize in Zendesk setup, ticket automation, triggers, macros, SLA workflows, AI customer support, chatbot integration, and helpdesk optimization. I also connect Zendesk with n8n, Make.com, Zapier, HubSpot, Slack, Shopify, Google Sheets, and other business tools using APIs and webhooks. My goal is to reduce manual work, speed up response times, and build efficient customer support systems that scale with your business.... Read more

Skills

p
pasona10
Pason W
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will setup, zendesk setup and support automation, zendesk automation
From$50 / projectMore details
AI Chatbot Development
I will setup zendesk ai chatbot and automate customer support
From$100 / projectMore details

Work experience

Freelancer.com

Zendesk Automation Specialist

Freelancer.com • Freelance

Jun 2026 - Present • 1 mo

Worked with businesses to set up, optimize, and automate Zendesk customer support systems. Built custom ticket workflows, triggers, macros, automations, SLA rules, routing systems, and help center configurations to improve response times and customer experience. Integrated Zendesk with tools such as Make.com, n8n, Zapier, Slack, HubSpot, Shopify, and Google Sheets using APIs and webhooks. Also implemented AI customer support workflows, chatbot integrations, ticket categorization, automated notifications, and CRM data synchronization to reduce repetitive tasks and streamline support operations.