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patrick_azpim

Patrick P

@patrick_azpim

Senior IT Service Desk Technician

Philippines
English
About me
I am a dedicated IT Service Desk Technician with extensive experience in providing technical services including network connectivity, hardware, and software support. I specialize in diagnosing technical issues, managing ticketing systems like ServiceNow, and maintaining high service level agreements to ensure reliable operations for my team and clients.... Read more

Skills

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patrick_azpim
Patrick P
Offline • 

See my services

Technical Support
I will assist in IT concerns and customer services
From$15 / projectMore details

Work experience

Senior IT Service Desk Technician

IMS • Full-time

Sep 2019 - Jul 2025 • 5 yrs 10 mos

Identify and diagnose technical issues • Record queries in correct categorization in our ticketing tool (Service Now). • Support identified problems with appropriate solutions • Give suggestions to users for best practices in operating hardware and software tools • Monitor reported issues to maintain meeting agreed service level • Endorse unresolvable issues to the next line of support • Helped in building knowledge-based documentation. • Scrub tickets to analyze and give recommendations.