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Business Banker
Chase • Full-time
Sep 2006 - Sep 2017 • 11 yrs
Supported business clients with banking, financing and credit needs, helping them understand available options and resolve account concerns, including NSF fee refunds. Built client relationships through attentive service, clear communication and a practical understanding of business owners’ time and financial priorities. Participated in sales and marketing seminars in Atlanta to strengthen customer insight and service skills. My approach emphasized integrity, punctuality, responsiveness and exceeding customer expectations—principles I continue to apply in my work with entrepreneurs.