
PaulM
Virtual Assistance
Skills

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Portfolio
Work experience
Virtual Operations Specialist | Airbnb & Business Support
Upwork • Freelance
Feb 2026 - Aug 2026 • 6 mos
Virtual Assistant | Airbnb & Business Support I provide reliable virtual assistance to Airbnb hosts, vacation rental owners, and small businesses. My responsibilities include guest communication, booking assistance, rental research, CRM updates, data entry, web research, email management, calendar organization, spreadsheet management, and general administrative support. I help clients stay organized, save time, and manage daily tasks efficiently. I focus on accuracy, clear communication, attention to detail, and dependable support while handling time-consuming tasks that allow clients to focus on growing their businesses.
Fiverr
Freelance • 4 yrs 10 mos
Customer Support Management
Jun 2023 - Nov 2025 • 2 yrs 5 mos
Supported customer service workflows by organizing customer inquiries, preparing professional response templates, tracking support tickets, and documenting unresolved issues. Prioritized clear communication, consistent responses, and structured issue tracking to help businesses deliver a reliable customer experience.
Web Research & Data Management
Feb 2023 - Jul 2025 • 2 yrs 5 mos
Conducted online research to collect relevant business information and organized findings into structured spreadsheets. Checked data for completeness, standardized formatting, identified duplicate records, and maintained organized databases to support business research, reporting, and outreach activities.