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$
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Paula J.
@paulacusba
VA, Customer Support, Email and Chat Support
Colombia
English, Portuguese
About me
Hi! I'm Paula, a Trilingual Virtual Assistant fluent in Spanish, English, and Portuguese. I help businesses stay organized, improve customer relationships, and increase productivity through customer support, appointment setting, administrative assistance, lead generation, and CRM management. Skilled in Google Workspace, Microsoft 365, Trello, Asana, Notion, and CRM platforms, I deliver reliable, detail-oriented support. My multilingual communication skills help businesses connect with clients and grow internationally.
Skills
Paula J.
Offline •
Average response time: 28 hours
See my services
General Assistance
I will be your trilingual administrative virtual assistant
Customer Success
I will be your virtual customer service expert
Work experience
Customer service
Amazon • Full-time
Oct 2021 - Present • 5 yrs
Customer Support Specialist with over 6 years of experience delivering exceptional customer service in fast-paced environments. Currently supporting Ring customers through Amazon, handling inbound calls, billing inquiries, account assistance, technical troubleshooting, and issue resolution. Skilled at managing customer concerns with professionalism, empathy, and efficiency while maintaining high satisfaction standards. Strong communication, problem-solving, and multitasking abilities, with a proven track record of building positive customer relationships and providing seamless support experiences.
