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Fiverr Pro
English
$
USD
I will manage your shopify customer support
From chaos to a system in your customer service
Welcome to my profile! If you're here, you probably need two things:
Content that really WORKS on social media
To improve your customer service or business processes
You’ve come to the right place. ...
About this Gig
Every day that goes by without answering customer emails is a customer going cold, an issue getting worse, or a sale slipping away. I manage your inbox so it never piles up and every customer gets a timely reply.
What I handle:
- Daily replies to every email in your inbox (questions, orders, issues)
- Writing in your brand's tone, adapting to your communication style
- Following up on open cases until they're resolved
- Prioritizing urgent emails and unhappy customers
- Keeping your inbox at zero, with nothing left unanswered
Why work with me:
With 4 years as a freelancer, currently managing the inbox for 2 active online stores, I know how to keep things organized, respond quickly, and resolve issues without the customer having to chase you. I'm not limited to Shopify I adapt to any platform (WooCommerce, PrestaShop, WordPress-based stores, etc.).
Service type:
Technical support
Language:
French
•
Spanish
Timezone:
24/7
Support software:
Salesforce
•
ActiveCampaign
Knowledge base software:
Document 360
FAQ
What would your working hours be for providing customer service?
I'm available 24/7; we can easily discuss daytime and evening hours
In which language should we provide support and customer service?
I primarily offer support in Spanish via email, chat, and phone. However, I can also provide assistance in other languages, such as English and French, using reliable tools like Deelp Translator.
Could you learn to use new tools if my business needed it?
Of course! If there's one thing I'm known for, it's my ability to adapt quickly and my eagerness to learn new things!
