p
paulmak8

Paul M

@paulmak8

Building Intelligent Systems for Better Decisions and Scalable Growth

Canada
English, French
About me
Hello, I'm a Data Analyst and IT Analyst with 8+ years of cross-enterprise experience in financial services, IT operations, business analysis, and data analytics. I specialize in designing intelligent reporting systems, optimizing business processes, implementing practical technology solutions and providing Managed IT Services that improve operational performance. I'm skilled in SQL, Python, Excel, Power BI, Tableau, Salesforce, ServiceNow, Jira, Freshdesk and Zapier I help organizations turn technology, data, and operational insight into better decisions and measurable business outcomes.... Read more

Skills

p
paulmak8
Paul M
Offline • 

See my services

Technical Support
I will resolve, set up, and manage your IT systems and support
From$45 / projectMore details

Work experience

CIBC

Technical Business Analyst & Support

CIBC • Full-time

Nov 2019 - Feb 2025 • 5 yrs 3 mos

Analyzed financial and operational datasets using SQL, Excel, and Python to reduce operational risk exposure by 26%. Developed analytics-driven insights that improved customer conversion and retention. Built Salesforce Analytics dashboards to visualize customer journeys and managed corporate client access governance and security compliance.