Paz Campos

Quality Assurance Documentation Analyst

Jan 2024 - Present • 2 yrs 4 mos

Review and analyze affidavits submitted by U.S. customers with credit card debt, ensuring full compliance with regulatory state requirements. Maintain a high level of attention to detail to prevent errors or omissions in sensitive customer information and to ensure legal accuracy. Focus on quality assurance by conducting thorough checks and validation of documents, identifying any discrepancies or inconsistencies. Collaborate with various teams to address and resolve issues related to customer debt claims. Assist in maintaining proper documentation and records to ensure adherence to bank policies and regulatory standards.

KYC Analyst

Jan 2021 - Jan 2024 • 3 yrs

Analyst in charge of requesting, reviewing and processing information profiles of global corporate banking clients. Ensuring requirements are met in accordance with Anti-Money Laundering Policies and regulatory laws applicable. Mitigate reputational risks for the bank and identifying the relationships that require intervention and elimination. Expert in product management, being a point of contact for other analysts and trainer for new hires of the team.