
Thar Casper
Windows Server Specialist And Game Server Administrator
Skills

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Portfolio
Work experience
Game Or
Full-time • 6 yrs 1 mo
Application Administrator
Jun 2023 - Present • 3 yrs 1 mo
Lead administrator for corporate application ecosystems, data warehousing operations, and business intelligence integrations. Key Achievements & Responsibilities: • Lead administrator for AlayaCare, successfully spearheading the Phase Two company-wide integration and orchestrating complex cloud-based workflows. • Manage enterprise-level SharePoint architecture and Office 365 environments, ensuring secure cross-departmental collaboration and data integrity. • Leverage Snowflake for advanced data warehousing and design interactive Power BI reports to optimize organizational resources. • Mitigate system friction by resolving high-priority technical incidents across Zoho, SysAid, and ServiceNow under a strict 92% SLA target with 24/5 on-call availability. • Achieved a 30% reduction in total incident tickets by conducting deep root-cause analysis and deploying proactive system-wide optimizations. • Administer corporate KnowBe4 cybersecurity awareness training and strictly manage critical system maintenance and change requests.
Technician
May 2020 - May 2023 • 3 yrs
Delivered Tier-2 technical hardware and software customer support while ensuring operational efficiency through detailed documentation. Key Achievements & Responsibilities: • Diagnosed, troubleshot, and resolved complex hardware and operating system issues across diverse Windows (7 through 11) and macOS environments. • Built and maintained precise system repair configurations, deployment records, and lifecycle tracking documentation to ensure high service quality.