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English
$
USD
Pearl
@pearl_61
Miss
South Africa
English
About me
I am a reliable and detail-oriented communicator experienced in managing online conversations and engaging with different personalities. I stay calm under pressure, handle difficult interactions professionally, and ensure discussions remain respectful and aligned with guidelines. I can manage multiple chats efficiently while maintaining quality and consistency, and I understand the importance of representing a brand positively in every interaction.
Skills
Pearl
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will manage your dms, chats, and online conversations
Work experience
Call and chat agent
Nutun • Full-time
Dec 2023 - Aug 2024 • 8 mos
• Assisted customers through chat and call communication with account queries and service requests in a high-volume environment. • Maintained accurate records of customer information and service updates. • Followed company procedures and compliance guidelines at all times. • Resolved customer concerns efficiently while maintaining professionalism. • Worked collaboratively with team members to meet daily performance expectations.
Call center agent
CCI South Africa • Full-time
Nov 2022 - Aug 2023 • 9 mos
Technical Support Diagnosed internet issues using step-by-step procedures. Logged faults accurately and booked technical visits. Sales & Retentions Reviewed customer accounts and contract data. Explained service plans and upgrades. Retained customers using problem analysis and tailored solutions.
