p
pedroferraz_

PedroFerraz

@pedroferraz_

IT Documentation Specialist SOPs and Runbooks

Portugal
English, Spanish, Portuguese
About me
I’m an IT professional with hands-on experience in enterprise infrastructure and technical operations. I create clear, structured and practical IT documentation, including SOPs, runbooks, troubleshooting guides, onboarding procedures and knowledge base articles. My focus is turning technical notes, existing processes and rough documentation into professional, easy-to-follow documents that IT teams can actually use. I value accuracy, clear communication and practical documentation without unnecessary complexity.... Read more

Skills

p
pedroferraz_
PedroFerraz
Offline • 
Average response time: 1 hour

See my services

Technical Writing
I will write IT sops runbooks and technical documentation
From$5 / projectMore details

Portfolio

Work experience

Kyndryl

Storage Administrator

Kyndryl • Full-time

Sep 2023 - Present • 2 yrs 11 mos

Storage Administrator working with enterprise-grade mainframe storage environments and complex infrastructure operations. My experience includes hierarchical storage management, virtual tape systems, robotic libraries, disk operations and automation scripting, with a strong focus on reliability, scalability and operational efficiency. This technical background gives me hands-on experience with structured IT processes, troubleshooting and complex operational workflows, which I apply when creating clear SOPs, runbooks and technical documentation.