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pedrolloret215

Pedro L

@pedrolloret215

Writer

United States
English, Spanish
About me
I am a versatile, bilingual professional with over 8 years of experience across technical support, sales, and small-business ownership. I have a proven ability to resolve complex problems, grow revenue through upselling, and lead teams in fast-paced environments while maintaining a strong work ethic.... Read more

Skills

p
pedrolloret215
Pedro L
Offline • 
Average response time: 1 hour

See my services

Resume Writing
I will rewrite and optimize your resume and cover letter to beat ats
From$30 / projectMore details
Product Descriptions
I will write SEO product descriptions for your shopify or amazon store
From$25 / projectMore details

Work experience

Asurion

Technical Support Representative

Asurion • Full-time

Jan 2023 - Present • 3 yrs 6 mos

Provide prompt, courteous, and efficient technical support by phone, assessing and resolving complex technical issues, particularly with personal devices. Leverage call-center technology to track, report, and resolve customer issues in a timely manner. Consistently achieve key performance indicators for call metrics and sales goals. Accurately identify customer needs and effectively upsell relevant products and services.