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English
$
USD
I will handle your customer support emails
IT Teacher
I'm an IT teacher and educational technology specialist based in Bulgaria. I help clients with Word formatting, PowerPoint design, and interactive HTML educational content.
What I can do for you:
Form...
About this Gig
Drowning in customer emails? I'll take that off your plate so you can focus on running your business.
I handle your customer support inbox with clear, professional replies written in your brand's voice. Whether it's questions, requests, or complaints, your customers get helpful, polite answers, and you get your time back.
WHAT I DO:
Reply to customer emails professionally and on time
Match your brand's tone, whether formal or friendly
Handle questions, requests, and common issues
Provide a short summary of recurring questions
Build reusable reply templates for your team
WHY WORK WITH ME:
Clear, professional communication
Reliable replies within one business day
Careful attention to detail
Friendly, patient approach with your customers
I work in English and Bulgarian, and I'm happy to follow any guidelines or templates you already use.
Message me before ordering so we can agree on your tone, guidelines, and the best package for your needs.
Messaging platform:
Language:
Bulgarian
•
English
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Education
•
Travel & tourism
Purpose:
Business
FAQ
How do you access my emails?
You can forward emails to me, give me access to a shared inbox, or set up a dedicated support address — whatever works best and feels secure for you. We'll agree on this before starting.
Will the replies sound like my brand?
Yes. Before I start, we agree on your tone and any guidelines, so every reply sounds like it comes from your team, not a stranger.
How quickly will you reply to customers?
I reply within one business day. If you need faster turnaround, message me and we'll find a schedule that fits.
Do you handle difficult or complaint emails?
Yes. I respond calmly and professionally to questions, requests, and complaints, always keeping your customers happy and your brand's reputation protected.
Can you work in Bulgarian?
Yes. I'm a native Bulgarian speaker and I also work in English, so I can support customers in both languages.
