Phoebe N

Power Platform & D365 Developer | Fibreworks Composites

May 2024 - Jun 2026 • 2 yrs 1 mo

• Delivered 20+ production apps (model-driven, canvas, and 10+ Vite + React + TypeScript Code Apps) including NCR (9K+ records), Part Numbering (46K+ parts), QC, Gage Calibration, and Unified Release — cutting manual processing time by 60% across quality and operations. • Built 10+ Copilot Studio agents in Microsoft Teams (SOP, Tech Advisor, and enterprise knowledge agents), reducing time spent on documentation searches and internal support requests by 50%. • Enabled serialized and lot-level traceability across 32K+ finished goods, kits, molds, and materials with barcode automation and outlife controls, eliminating data-entry errors and improving real-time production visibility. • Strengthened AS9100 audit readiness by digitizing compliance tracking and standardizing 9K+ historical NCR records with modern React-based UX. • Authored C# plugins, JavaScript client scripts (Ribbon / Command Bar), PCF controls (TypeScript), and custom APIs to extend Dataverse and integrate with downstream systems. • Designed and implemented 100+ Power Automate flows for approvals (POs, Change Requests, Release Docs, Mold Status, Quotes, New Projects), checklist generation, and scanned-data ingestion — reducing manual workload by 40%. • Delivered 30+ Power BI dashboards (Quality, Supplier Performance, NCR, Inventory, Machining Lead Time, QC Scheduling, Sales) via On-Prem Data Gateway and ERP integrations, driving real-time, data-driven decisions. • Designed secure Azure-based ADP integration and custom REST APIs connecting Global Shop Solutions ERP (PostgreSQL) with Dynamics 365 for real-time two-way data exchange. • Implemented ALM pipelines across GitHub, Azure DevOps, and Power Platform Build Tools, standardizing Dev/Test/Prod deployments with solution layering and role-based security.

M365 / Power Platform Consultant | ICC (Impact Centre Chrétien)

Aug 2023 - May 2024 • 9 mos

• Built 4 Power Apps canvas applications on Dataverse and SharePoint, automating departmental processes and replacing spreadsheet-based workflows. • Configured 10+ Power Automate workflows, reducing manual tasks by 40% and integrating across M365. • Delivered 30+ Power BI dashboards providing leadership with actionable, real-time insights. • Designed and secured SharePoint Online sites with structured libraries, permissions, and governance aligned to operational requirements.

M365 Engineer & D365 Configurator (Part-Time) | ICES (International Computer Electronic Systems) Jul 2020 – Aug 2023

Jul 2020 - Aug 2023 • 3 yrs 1 mo

• Configured Dynamics 365 Sales for three business units (CMR, Gabon, RDC) with role-based access, product families, catalogs, price lists, and Outlook / SharePoint integrations — moving sellers from Excel to a centralized Sales Hub and improving pipeline visibility by 50%. • Streamlined lead routing, SLAs, queues, and playbooks — accelerating seller onboarding by 30% and enabling real-time win/loss tracking. • Administered O365 (SharePoint, Exchange Online, OneDrive, Teams) and migrated on-prem SharePoint content to SharePoint Online with minimal end-user disruption. • Implemented Microsoft Entra security tooling, improving identity and access security posture by ~20%. • Built SharePoint sites with Power Apps front-ends and automated workflows for each business unit, cutting document retrieval and processing time by 40%. • Trained sellers, managers, and leaders on D365 usage and onboarding labs for rapid adoption.