
Chris - PILOT
Helping Small Businesses Keep Their Books on Autopilot
Skills

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Work experience
Business Operations Manager
Self Employed • Full-time
Mar 2003 - Present • 23 yrs 4 mos
Business operations leader with 20+ years of experience driving operational excellence, profitability, process improvement, and team performance across hospitality, big-box retail, automotive, call centers, and industrial manufacturing. Throughout my career, I've led large teams, managed multi-million-dollar P&Ls, supported nationally recognized brands, and collaborated with strategic industry partners to deliver exceptional business results. My experience includes financial reporting, budgeting, KPI analysis, inventory management, operational planning, customer service, and developing high-performing teams. This hands-on leadership background gives me a practical understanding of the financial and operational challenges small business owners face every day. Today, I combine that real-world business experience with professional QuickBooks Online bookkeeping to help clients maintain accurate financial records, improve financial organization, gain meaningful business insight, and make confident decisions. My goal is to provide dependable bookkeeping services that give business owners more time to focus on growing their business while knowing their books are in order.