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$
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John Lerry
@pjhonlerry01
Ecommerce VA and Customer Support
Philippines
English
About me
I bring extensive experience as a Shopee, Lazada, and Shopify VA, excelling in customer inquiries, product listings, and stock updates. With a background of 6 years in the BPO industry, I've honed my Customer Service skills. I served on a quality team for 2 years, mastering communication and problem-solving. 3 years as an e-commerce support. I'm adaptable, professional, and dedicated to delivering top-notch results.
Skills
John Lerry
Offline •
See my services
Product Upload
I will upload shopee product listing
Product Upload
I will upload lazada product listing
Work experience
Marketing Operations Executive
DCF PTE LTD • Freelance
Feb 2023 - Present • 3 yrs 3 mos
-Provide dedicated customer service support for e-commerce accounts while managing interactions via CRM systems. -Execute marketing initiatives and content creation to drive brand engagement. -Manage campaign planning, including the strategic setup of discounts and vouchers on e-commerce platforms. -Oversee order processing to ensure seamless fulfillment
CSR, Travel Associate, and Quality Analyst
IGT Solutions • Full-time
Apr 2021 - Apr 2023 • 2 yrs
-Led team briefings on performance, process updates, and identified errors to maintain high quality standards. -Conducted calibration sessions with cross-functional teams to ensure consistent service quality. -Coached agents and provided regular performance updates to improve team output. -Managed travel inquiries across multiple platforms, including international calls, chat, and social media.
Travel Consultant
Transcosmos Asia PH • Full-time
Feb 2017 - Aug 2018 • 1 yr 6 mos
-Utilized professional booking systems to secure flight and hotel reservations. -Managed financial transactions, including collecting payments, processing refunds, and issuing online tickets. -Handled complex rescheduling and customer travel logistics.
