Browse categories
Explore
Fiverr Pro
English
$
USD
Pinky S
@pnksharma09
Implementation Project Manager
India
English, Hindi
About me
I am a purpose-driven and results-focused customer success leader with over 9 years of experience in operations, escalation management, and risk mitigation across global companies like PayPal and EY. I specialize in leading support teams, improving customer journeys, and streamlining processes with a customer-first mindset to drive retention and elevate overall success.
Skills
Pinky S
Offline •
See my services
Customer Success
I will be your customer success manager for saas and online business
Work experience
Escalation Lead
PayPal • Full-time
Jan 2020 - Nov 2025 • 5 yrs 10 mos
Led escalation management and risk mitigation efforts for global operations. Focused on improving customer journeys, streamlining internal processes, and driving measurable impact through a customer-first mindset and strategic problem-solving.
Customer Delight Specialist
Swiggy • Full-time
Apr 2018 - Jan 2019 • 9 mos
Dedicated to enhancing the customer experience by resolving issues and ensuring high levels of satisfaction. Acted as a primary point of contact for customer concerns, turning challenges into opportunities for brand loyalty.
Tax Consultant
EY • Full-time
Sep 2015 - Jan 2018 • 2 yrs 4 mos
Provided professional tax consultancy services, managing complex financial data and ensuring compliance for global clients. Contributed to team performance and process improvements within the tax department.
