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pooja5817

Pooja

@pooja5817

Ecommerce Operations and Shopify Backend Management Expert

India
English
About me
I help D2C and e-commerce brands streamline their shopify operations, order processing, logistics coordination, customer support, and marketplace workflows. With hands-on experience in shopify, Easyecom, Shiprocket, Shiptrutle, KwikEngage, AI tools, and Advanced Excel, I ensure smooth day-to-day operations that improve customer experience and fulfillment efficiency.... Read more

Skills

p
pooja5817
Pooja
Offline • 
Average response time: 1 hour

See my services

E-Commerce Store Management
I will manage your shopify operations, orders and customer support
From$10 / projectMore details

Work experience

Ecommerce Operations Specialist

Private Site • Full-time

Jun 2024 - Dec 2025 • 1 yr 6 mos

Managed end-to-end order processing, logistics coordination and customer support Reduced RTO rates through proactive escalation management Handled multi-vendor accounts on Shopify and EasyEcom Awarded Employee of the Year within 6 months of joining 🏆