p
pranto_megh

Alamin

@pranto_megh

SaaS QA Tester and Technical Support Specialist

Bangladesh
English, Bengali
About me
🐞 Need reliable QA testing or technical support for your SaaS product? I help businesses identify bugs, troubleshoot issues, and improve product reliability. 👨‍💻 I'm Alamin, a Technical Support Engineer with 10+ years in SaaS and video-streaming support — 2000+ tickets resolved for global clients using Jira, Zendesk, HubSpot & Postman. ⚡ My services: manual QA testing, structured bug reports, API testing, and Support ticket handling. 💬 Message me before ordering — happy to discuss your needs first!... Read more

Skills

p
pranto_megh
Alamin
Offline • 
Average response time: 1 hour

See my services

Data Typing
I will be your VA for data entry, web research, data mining, PDF to excel
From$20 / projectMore details
Software Testing
I will test your website, web app and software with detailed bug reports
From$15 / projectMore details

Portfolio

Work experience

Technical Support & QA Engineer

Craftsmen Media • Full-time

Jul 2021 - Present • 5 yrs 1 mo

● Provide 2nd line technical support for enterprise OTT and video streaming platform customers across multiple regions. ● Investigate production incidents using Datadog logs and backend system analysis. ● Perform root cause analysis and collaborate with Engineering, Product, Video Operations, and Customer Success teams to resolve complex technical issues. ● Execute API testing for backend workflows, asset ingestion, and CRUD operations. ● Support release validation and deployment verification before customer production rollouts across Production and Preproduction environments. ● Perform initial verification of AWS infrastructure components, including EC2, S3, CloudWatch logs, and backend services during incident investigations. ● Participate in production incident management, operational troubleshooting, and post-incident analysis while ensuring platform stability. ● Create Jira investigation reports, QA defects, and technical documentation while ensuring SLA compliance and high-quality enterprise customer support.