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prateek_shankey

Prateek

@prateek_shankey

Clear processes, healthy life, English practice and travel support

India
English, Spanish, Hindi
About me
I help clients turn complex processes into clear, practical documents, including SOPs, process guides, customer response templates, and training materials. I’m also passionate about fitness and helping beginners feel more confident getting started and regular fitness/gym enthusiasts hit their peak. I can provide general fitness education, (beginner) workout guidance, and supportive accountability, tailored to your goals and experience level. Additionally, I am a writer. I communicate fluently in English, Hindi and Spanish. I value clear communication, thoughtful work, and reliable delivery.... Read more

Skills

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prateek_shankey
Prateek
Offline • 

See my services

Fitness Lessons
I will help you achieve your fitness goals
From$30 / projectMore details

Portfolio

Work experience

Airbnb

Regulatory Response Associate

Airbnb • Full-time

Mar 2022 - Mar 2026 • 4 yrs

Managed sensitive email-based support inquiries, contributing to 30% of Better Business Bureau (BBB) inquiry volume within the vertical. Conducted training sessions and refresher workshops on process updates, ensuring all internal and external communications adhered to stringent quality and branding standards.

Encore

Account Manager

Encore • Full-time

May 2019 - Nov 2021 • 2 yrs 6 mos

Managed customer interactions on the FICO platform, resolving complex queries and negotiating via outbound telephonic calls while ensuring full regulatory compliance. Consistently achieved high collection performance through effective negotiation strategies, contributing to improved recovery rates and team targets.

Accenture

Subject Matter Expert

Accenture • Full-time

Apr 2018 - Feb 2019 • 10 mos

Managed government tax payments and reconciliations for Mexico region, ensuring compliance with AP metrics in Spanish. Led vendor and client discussions, resolving process-related queries and driving timely rectifications through excellent stakeholder management and data-driven problem-solving skills. Reviewed and validated financial invoices in Spanish, resolving discrepancies with stakeholders to ensure timely processing and payment accuracy.