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Fiverr Pro
English
$
USD
I will clear your customer support backlog and manage support tickets
Customer and Technical Support Specialist
I’m a Customer & Technical Support professional with experience across SaaS, technology, enterprise IT, professional AV and healthcare technology. I help businesses manage customer enquiries, support ...
About this Gig
Is your customer support backlog piling up? I can help you organise, prioritise and work through customer support tickets and enquiries professionally.
Im an experienced Customer & Technical Support professional with experience across SaaS, technology, enterprise IT and professional AV environments.
I can help with:
Customer support ticket handling
Backlog review and prioritisation
Email and live chat support
Basic technical troubleshooting
Ticket triage and escalation
Customer follow-ups
Issue identification and resolution
Support workflow organisation
Summary reporting
My approach is structured, customer-focused and SLA/CSAT conscious. I focus on clear communication, accurate ticket handling and making sure customers receive appropriate follow-up.
Whether you need help clearing a temporary backlog or additional support capacity for your day-to-day operations, I can provide practical and reliable assistance.
Please message me before ordering so we can confirm your ticket volume, requirements and the package that best fits your needs.
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Intercom
FAQ
What type of customer support can you handle?
I can assist with customer enquiries, ticket handling, ticket triage, follow-ups, basic troubleshooting, escalation and backlog organisation through email and live chat.
Can you work with my existing support system?
Yes. I have experience working with support and business tools such as Salesforce, Zendesk, ServiceNow, Microsoft Teams, Outlook and internal knowledge bases.
Can you help clear an existing ticket backlog?
Yes. I can review, prioritise and work through existing support tickets based on urgency, customer impact and your instructions.
Do you provide technical support?
Yes. I can provide first-level technical troubleshooting, issue identification and structured escalation for cases requiring further technical investigation.
Can you work with an ongoing support operation?
Yes. Depending on your requirements, I can provide additional support capacity for temporary backlog cleanup or ongoing customer support tasks.
What do you need from me before starting?
Please provide the relevant support instructions, ticket or enquiry details, access requirements and any priorities or escalation procedures. We can confirm the scope before work begins.
